Community guidelines

Short version: be straight with each other, and do the work you said you would.

For customers

• Describe the job accurately, including the difficult parts.
• Turn up, or cancel with enough notice that the slot can be filled.
• Review honestly. A three-star review with a clear reason is more useful than a one-star with none.
• Do not ask a professional to work undeclared or without an invoice.

For professionals

• List only the languages you can genuinely hold a working conversation in. Overstating this is the fastest way to lose a customer's trust.
• Quote what you will charge. If a price has to change, say so before the work continues.
• Only claim qualifications you hold and can evidence.
• Reply to enquiries, even if the answer is no.

Not allowed

• Discrimination on the basis of nationality, ethnicity, religion, gender, disability or sexual orientation.
• Asking customers or friends to post reviews for work that did not happen.
• Moving a conversation off-platform to avoid our safety and record-keeping tools during a dispute.
• Contacting customers for anything other than the job they asked about.