Terms of Service

1. Who operates NADO

NADO is operated by NADO APP LTD, Private limited company registered in England and Wales, company number 17434089, registered office 5 Williams Road, Upper Heyford, Bicester, England, OX25 5AX, United Kingdom. Contact: hello@nadoapp.ch. Website: nadoapp.ch.

2. Eligibility

You must be at least 18 years old to create an account. You are responsible for the accuracy of the information you provide and for keeping your sign-in details secure.

3. NADO is a marketplace

NADO provides technology that helps people discover and contact independent professionals in Switzerland. Unless a specific NADO product says otherwise, the underlying service is supplied by the professional, not by NADO. NADO is not a party to that service agreement. NADO is not an employment, recruitment or temporary staffing agency. The marketplace is intended to connect customers with independent service providers for services, not to arrange employment relationships.

4. The agreement for the service

When you book, request a quote or otherwise engage a professional, the contract for that work is between you and the professional. Cancellation rules, prices and how you pay are set by the professional and shown on their profile or in the request flow.

5. Information on profiles

Professionals write their own listings. NADO may check certain information — identity, a business registration, a qualification or a professional register entry — and show an exact badge when that check has been completed. A badge is not a promise that every statement on the profile remains true, that the work will be satisfactory, or that the professional is authorised for every service they might later add.

6. What verification badges mean

• Identity verified — NADO checked the person against official photo identification.
• Business verified — NADO checked the business information supplied for a registered business.
• Qualification verified — NADO reviewed specified qualification evidence.
• Licensed professional / register verified — NADO checked the applicable licence, authorisation or official register entry.
• For Ukraine — mission participation only. It is not a professional, identity or legal-status check.

None of these badges means “legally verified”, “government approved” or that NADO guarantees the service.

7. Bookings, requests and messages

Depending on the category, you may book a time, describe a request and receive quotes, send a message, or be sent to the professional’s own booking system. These tools record the request. They do not, by themselves, make NADO the supplier of the service. Healthcare requests are not posted as public requests. If you contact a healthcare professional, do not include unnecessary medical records, diagnoses or other sensitive health information.

8. Prices

Prices are set by the professional unless NADO expressly says otherwise for a particular product. A listed price is an invitation to treat on the terms shown, not an offer by NADO.

9. Payments

NADO does not currently collect payment for the professional’s work. You pay the professional directly by the method they accept. Do not send money to anyone who contacts you outside NADO claiming to be us. When NADO later offers in-platform payment, these Terms will be updated and you will be asked to accept the new version if the change is material.

10. Reviews

Reviews must describe genuine first-hand experience. A review tied to a completed booking on NADO may be marked as a verified transaction. NADO may hide reviews that are abusive, contain personal data, or that we can show were bought or coordinated. Professionals may reply once. NADO does not remove a review merely because it is negative.

11. Your content

You keep ownership of photos, text and other content you upload. You grant NADO a non-exclusive licence to host, display and reproduce that content as needed to operate and improve the marketplace, including showing it on profile and search pages.

12. Prohibited conduct

You must not use NADO to offer illegal services, work the professional is not entitled to perform, regulated activity without the required authorisation, forged credentials, or deliberately undeclared work. The Prohibited Services policy has the fuller list.

13. Suspension and removal

NADO may suspend an account or hide a service where we have reason to believe these Terms, the Provider Terms or the law have been broken, where a licence has expired, or where a regulator or court requires it. We aim to review serious cases fairly. Urgent safety issues may be acted on first.

14. Intellectual property

The NADO name, site design and software are owned by NADO or its licensors. You may not copy the platform or scrape it in a way that harms its operation.

15. Availability

We work to keep NADO available but we do not promise uninterrupted access. We may change features. Material changes to these Terms are versioned; we will ask for a new acceptance where that is appropriate.

16. Liability

NADO is responsible for operating the platform with reasonable care. NADO is not responsible for the professional’s work, their prices, or their failure to turn up, except where the law does not allow that limit. We do not exclude liability for death or personal injury caused by our negligence, for fraud, or for any liability that applicable consumer law does not allow us to limit.

17. Disputes

If something goes wrong with a service, contact the professional first. You can also report a listing to NADO. We can hide a listing or help with a record of messages; we cannot redo the work.

18. Governing law

These Terms are intended to be governed by the laws of England and Wales, without affecting mandatory protections that apply to you as a consumer in your country of residence — including, for users in Switzerland, protections that cannot be waived. The courts of England and Wales are nominated for disputes that can be brought there, again without limiting a consumer’s right to sue in their home jurisdiction.